Thanks for shopping with us.
We dispatch orders within 48 hours, Monday to Thursday. Please allow 3 to 5 days for the parcel to arrive from our logistics partner.
Delivery Costs
Where you choose to have your products delivered to you by courier, the costs of delivery will be displayed to you during the online check-out process. Typically we charge a flat rate of £6.99 for delivery to locations within Mainland UK.
Free Delivery
As of April 2022, we offer free delivery on orders over £60 (although this is subject to change from time to time). Where we do offer free delivery on orders, we will let you know at the time of placing your order.
Dispatch
We try to dispatch all orders within three days of them being placed. We will let you know if there is likely to be any delay to dispatching your order.
When you will receive your order. Our courier will contact you with the estimated delivery date once your order has been dispatched. If delivery is likely to be delayed by an event outside of our courier’s control, they will contact you to let you know. Provided they do this, we will not be liable for delays caused by the event.
If there is a risk of substantial delay, you may contact us to cancel your order and receive a refund for any products you have paid for but not received.
Collection by you
You may also choose to collect your order direct from the brewery. To do this, you must book in advance a date and timeslot for collection when submitting your order.
Timeslots for collection are available Monday – Thursday each week, between 09:00am and 17:00pm BST & between 09:00am and 16:30pm DST (subject to availability).
If you can’t take delivery of products
If nobody over the age of 18 is available to take delivery, our courier will leave you a note informing you of how to rearrange delivery.
If the customer looks under the age of 25, the delivery driver may ask for proof of ID. If an adult (18+) cannot provide a signature for the product, the driver has the right to refuse delivery and your order will be returned to the brewery.
If you do not re-arrange delivery, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If we are unable to contact you or re-arrange delivery or collection, we may cancel your order and provide you with a refund.
When you become responsible for the products
You will be responsible for your products from the time they are delivered to your address (or from the time you collect it from us).
Late delivery
We will aim to ensure that all orders are delivered to you within the specified time estimates, but we exclude any liability for delays.
Incorrect information
We will not be responsible for delivering the products late or not supplying any part of them if this is caused by you not giving us accurate and appropriate delivery information.
Your rights to end the contract
If you change your mind about your order after it has been placed, you may cancel your order and receive a full refund provided you let us know within 14 days of your order being placed. To cancel your order, please let us know by emailing shop@pollysbrew.co
Where you have notified us that you wish to cancel your order, you must return the products to us within 14 days thereafter. You can do this by either dispatching the products to us by courier, or by booking a timeslot to return the products to us at the brewery.
Please note original delivery charges as well as the cost of return postage and packaging are your sole responsibility and are non-refundable, unless you are returning the products due to an issue which is our fault.
Once your order has been returned we will get in touch to let you know it has been received and your refund has been processed. Refunds will be issued back to your original method of payment.